Data Privacy

1. Overview

As the publisher of this website, Jungheinrich knows how important it is to you that the confidentiality of your data is ensured. We therefore wish to assure you that we comply with all statutory requirements regarding data privacy and data security. In this document, we provide you with detailed information about the manner, scope and purpose for which personal data is used for our online services and the websites associated with them.

You can visit our website without providing any information about yourself. When you access the Jungheinrich website, various information is exchanged between your end device and our server. Further information on this is provided in the section on the purposes of data processing.

Under the provisions of the General Data Protection Regulation (GDPR – General Data Protection Regulation), you have various rights that you are entitled to exercise in relation to us. These include the right to object to certain types of data processing, in particular data processing for advertising purposes. Further information on this is provided in the section on your rights.

If you have any questions about our data privacy notice, please contact our company's data protection officer(s) at any time. The necessary contact information is provided in the following section.

2. Name and contact details of the company responsible for data processing and name and contact details of the company's data protection officer

The Jungheinrich Lift Truck data protection officer can be contacted at the address given below, stating that the correspondence is addressed to the Company's Data Protection Officer, or by email: info@jungheinrich-shop.lv.  

Imprint

Responsible for the content of the website www.jungheinrich-shop.lv:

Publisher:
Jungheinrich Lift Truck SIA
Rītausmas iela 23, Rīga, LV-1058, Latvia 

Tel.: +371 678 13913
Email: info@jungheinrich-shop.lv

3. Purposes of data processing by Jungheinrich and various data recipients, legal basis and legitimate interests

General information

We process users' personal data only in accordance with applicable data privacy regulations. This means that user data is processed only in cases where this is required by law, the user has given consent, or such data processing is necessary to pursue our legitimate interests in accordance with Article 6(1)(f) GDPR.

Personal data such as your name, address, telephone number or email address is not recorded unless you provide this information voluntarily, for example as part of a newsletter subscription, application or enquiry.

Only where you have given your prior consent, or where you have not objected in accordance with external regulations or statutory provisions, will we use personal data for marketing purposes relating to our products.

Access to our website

When you access our website, the browser used on your end device automatically sends information intended for our website/application to our server, where it is temporarily stored in a log file. We cannot influence this process. When you connect, the following information is recorded and stored until it is automatically deleted:

• the IP address of the internet-connected device from which the request was sent;
• date and time of access;
• name and URL of the file accessed;
• the website/application used to access the website (the relevant URL);
• the browser you use or, where applicable, the operating system of your internet-connected computer and the name of your internet service provider.

The legal basis for processing IP addresses is Article 6(1)(f) GDPR. Our legitimate interests arise from the purposes of data collection listed below. Please note that the data collected does not provide us with any direct information about your identity, and we do not draw any conclusions in this regard. We use the IP address of your end device and the aforementioned data for the following purposes:

• to ensure a smooth connection is established;
• to ensure that our website is convenient to use;
• to ensure system security and stability.

We also use so-called cookies, tracking tools, web beacons and social media plugins on our website. The exact procedures and how your data is used for these purposes are described in greater detail in the sections on online presence and website optimisation, integration of services and third-party content.

Newsletter

You can receive the latest information and offers from Jungheinrich in our newsletter. If you have entered your email address, first and last name in the "Email distribution list" section, clicked the "Subscribe" button and confirmed your subscription again by clicking on the link sent to the specified email address (double opt-in), we will process and use your email address to regularly send you the requested newsletter. Subscribing to the newsletter is voluntary, and the associated data processing takes place on the basis of your consent.

You have the right and the option to unsubscribe from the newsletter distribution list at any time by clicking on the unsubscribe link available in the newsletter.

Your data is not provided to third parties.

Contact

When you contact us (via the contact form or by email), the user information provided is used to process and fulfil the enquiry submitted in accordance with Article 6(1)(b) GDPR (measures prior to entering into a contract).

User information may be stored in a Customer Relationship Management system (CRM system) or in the settings for comparable enquiries.

4. Online presence and website optimisation

Cookies – general information

We use cookies on our websites. Cookies are small text files that your browser automatically creates and stores on your end device (laptop, tablet, smartphone, etc.) when you visit our website. Cookies do not pose any kind of threat to your end device and do not contain viruses, Trojans or other malware. Cookies contain information that is generated in connection with the specific end device used. However, this does not mean that we obtain direct information about your identity through cookies. One reason for using cookies is to make access more convenient for you. We therefore use so-called session cookies to determine whether you have already visited individual pages of our websites. These cookies are automatically deleted when you close our website. We also use temporary cookies to ensure user-friendly website operation; these cookies are stored on your end device for a specific period of time. If you revisit our website to use the services we offer, the fact that you have already visited the website, as well as the entries and settings you have made, will be automatically recognised so that you do not have to enter them again.

We also use cookies to compile statistics on the use of our website and to evaluate how we can optimise our services, as well as to display information specifically selected for you. When you revisit our website, cookies allow us to automatically recognise that you have already visited our website. These cookies are automatically deleted after a certain period of time. Most browsers automatically accept the use of cookies.

However, you can configure your browser so that no cookies are stored on your computer, or so that a prompt is always displayed before a new cookie is created. However, completely disabling cookies may mean that you cannot use all the functions of our website. The storage period of cookies depends on their purpose and is not the same for all cookies.

Google Analytics and Google Optimize

In order to create a needs-based service and ensure continuous optimisation of our websites in accordance with Article 6(1)(a) GDPR (consent), we use Google Analytics, a web analytics service provided by Google Inc. ("Google"). We also use the Google Optimize website extension. Anonymous user profiles are created, in which cookies are used. The information obtained by the cookies about your activities on this website includes, for example:

• browser type/version;
• operating system used;
• referrer URL (previously visited page);
• host name (IP address);
• time of the server request,

is transmitted to and stored on a Google server in the USA. Google is certified under the Privacy Shield Agreement and therefore complies with European data protection regulations.

We use Google Analytics only when IP address anonymisation is activated. This means that Google shortens users' IP addresses in the member states of the European Union and the member states of the Agreement on the European Economic Area. Only in exceptional cases is the full IP address sent to a Google server in the USA and shortened there.

Users can configure their browser settings to block the storage of cookies. However, we would like to point out that this may mean that not all functions offered by the website can be used. Users can prevent the collection and processing by Google of data generated by cookies relating to their use of the website (IP address) by downloading and installing a browser plugin available at the following link: http://tools.google.com/dlpage/gaoptout?hl=en

As an alternative to the browser plugin or for browsers on mobile devices, it is possible to install an opt-out cookie that prevents further Google Analytics data collection on this website.

Google AdWords online advertising programme

The targeting measures listed below and used by us are carried out in accordance with Article 6(1)(a) GDPR (consent). With the targeting measures we use, we aim to ensure that only advertisements that correspond to your actual or desired interests are displayed on your end devices. It is in both your interests and ours not to burden you with advertisements that are of no interest to you.

We use the Google AdWords online advertising programme on this website and, as part of this, carry out conversion tracking. These cookies are set when a user clicks on an advertisement placed by Google. Third-party service providers, including Google, place advertisements on websites and use the stored cookies to place advertisements based on the user's previous visits to these websites. These AdWords cookies have a term of 30 days, while gclid identifier cookies have a term of 90 days, and they are not used to identify individuals. Google may transfer this information to third parties where required by law or where third parties process the information on behalf of Google. Google will in no case associate your IP address with any other data held by Google.

Data collection and storage can be deactivated at any time, and this will remain effective going forward. You can disable Google's use of cookies on the Google advertising opt-out page. You can also disable conversion tracking cookies by configuring your browser to block cookies from the domain "googleadservices.com". However, we would like to point out that this may mean that not all functions offered by the website can be used.

Google Remarketing and DoubleClick

Google uses DoubleClick cookies on Google Network websites and for specific Google services to support AdWords customers and publishers in placing and managing advertisements on the web. When you access a website and open or click on an advertisement placed on a Google Network website, DoubleClick cookies may be sent to your browser. The DoubleClick cookies sent to your browser are the same as those used when visiting websites that use the DoubleClick advertising programme. If your browser already contains DoubleClick cookies, no other DoubleClick cookies will be sent.

Additional information about DoubleClick cookies in connection with the DoubleClick advertising programme is available in the DoubleClick Privacy Policy FAQ section: http://www.google.com/doubleclick/

You have the right to object to receiving DoubleClick cookies at any time and deactivate them by clicking on the following link:  http://www.google.com/ads/preferences/html/opt-out.html In addition, we use the Google programme for displaying personalised advertisements on this website – Google Remarketing. Third-party service providers, including Google, place advertisements on websites and use the stored cookies to display advertisements based on the user's previous visits to these websites.

Users who do not wish to see these personalised advertisements can easily disable Google Remarketing cookies in their user settings in their internet browser. You can deactivate Google's use of cookies for this purpose at any time by clicking on the following link: https://policies.google.com/privacy

More information about Google's policies is available here:https://policies.google.com/privacy

Microsoft programmes

In our online services, we also use Microsoft conversion tracking (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA) in accordance with Article 6(1)(f) GDPR (legitimate interests). If you use Microsoft Bing Ads to access our website, Microsoft Bing Ads places cookies on your computer. Microsoft Bing and we can determine when someone has clicked on an advertisement, been redirected to our website and reached a previously defined advertising landing page (conversion page). We can only determine the total number of users who clicked on a Bing advertisement and were subsequently redirected to the conversion page. No personal user data is disclosed. If you do not wish to participate in the tracking process, you can refuse the storage of the cookie intended for this purpose – for example, by completely disabling the automatic storage of cookies in your browser settings. Additional information about data privacy and the cookies used by Microsoft Bing is available on the Microsoft website: http://www.microsoft.com/privacystatement/en-gb/core/default.aspx 

Overview of cookies used

5. Integration of services and third-party content

General information

In accordance with Article 6(1)(f) GDPR (legitimate interests) and with the aim of increasing awareness of our company, we use the following social network plugins on our website: Facebook, LinkedIn, Twitter and Google+. The associated commercial interest is considered a legitimate interest within the meaning of the GDPR. Responsibility for ensuring that activities comply with data privacy regulations lies with the respective service provider.

In our online services, we also use content and services provided by third parties in order to integrate their content and services into our website, such as videos or fonts, in accordance with our legitimate interests (i.e. interest in analysing and optimising the online service and ensuring its economic operation in accordance with Article 6(1)(f) GDPR / on the basis of your consent as set out in Article 6(1)(a) GDPR.

Google reCAPTCHA

In accordance with Article 6(1)(f) GDPR (legitimate interests), we use the reCAPTCHA service provided by Google Inc. (hereinafter "Google"). This request determines whether an input was made by a person or whether it was an incorrect automated computer access. The request includes the transmission of the IP address and, where necessary, other data to Google that it requires to provide the reCAPTCHA service. For this purpose, your input is transmitted to Google, where further processing of the data takes place. By using reCAPTCHA, you agree that your recognition may be used for the digitisation of older works. However, when IP address anonymisation is activated on this website, Google shortens your IP address in the member states of the European Union and the member states of the Agreement on the European Economic Area. Only in exceptional cases is the full IP address sent to a Google server in the USA and shortened there. Google uses this information on behalf of the website operator to evaluate use of this service. As part of reCAPTCHA, the IP address transmitted by your browser will not be combined with any other data held by Google about you. Google's various data privacy regulations also apply to this data.

Additional information about Google's data privacy regulations is available at: https://policies.google.com/privacy

Google Maps

This website uses Google Maps to display maps and plan routes. Google Maps is provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. By using this website, the user agrees that both automatically collected data and data entered by the user (including the IP address) may be stored, processed and used by Google, one of its representatives or a third-party service provider. Data processing takes place on the basis of your consent as set out in Article 6(1)(a) GDPR. The Google Maps terms of use are available at: https://www.google.com/help/terms_maps/

Further information about transparency and choices, as well as data privacy regulations, is available in the data privacy centre at google.de: https://policies.google.com/privacy 

Google Tag Manager

Based on our legitimate interest (i.e. the interest in ensuring the technical operation of the website, tag management and compliance with consent requirements, as well as fulfilling transparency and legal obligations under Article 6(1)(f) GDPR), this website uses Google Tag Manager. This is a tag management service provided by Google LLC (formerly Google Inc.), 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland is responsible for the service in the European Union – hereinafter referred to as "Google". 

This service allows website tags to be managed via an interface. Google Tag Manager implements scripts and general services on our website according to defined rules and triggers. These services may in turn use cookies, tracking pixels or similar technologies and may also collect data. Google Tag Manager itself is not a tracking or analytics service – it enables the integration of such services, as well as opt-out scripts and similar functions. Google Tag Manager is therefore an important tool for ensuring transparency and compliance with data protection obligations. For example, based on the consent you provide in our cookie management tool, we can use this service to control whether analytics or advertising services are integrated into our website. 

Google Tag Manager is not intended to independently analyse user behaviour. However, when the website is accessed and the Google Tag Gateway function is not used, your device downloads a JavaScript file "gtm.js" from Google servers, which may be located in the United States, and stores it locally. As with any internet transmission, the IP address of the user's device and metadata such as the browser version used are inevitably transmitted in this case, unless this has been changed in your device settings or extensions. Google Tag Manager itself does not set cookies; data storage or reading on the user's device is only possible through separately integrated services according to the configuration.  

Additional information about Google Tag Manager and Google's data protection is available at the following links: 

https://marketingplatform.google.com/about/analytics/tag-manager/use-policy/ 

https://policies.google.com/privacy

https://policies.google.com/terms 

Users have the option to prevent the transmission of analytics and marketing tags from Google Tag Manager in the future. To do this, the user must click on this opt-out link to set a Google Tag Manager deactivation cookie in their internet browser. This blocks the loading of certain analytics and marketing tags via Google Tag Manager only in this browser, but not in other browsers and/or devices. Existing cookies are not deleted. We also expressly point out that in this case users may no longer be able to use all functions of the website. If you delete all cookies in your browser, the opt-out cookie will need to be set again. 

YouTube

In accordance with our legitimate interests (i.e. interest in analysing and optimising the online service and ensuring its economic operation in accordance with Article 6(1)(f) GDPR), YouTube service functions are integrated into the Jungheinrich website for displaying and playing videos. These functions are provided by YouTube, LLC, 901 Cherry Ave. San Bruno, CA 94066 USA. Further information is available in YouTube's data privacy regulations.

In this case, a higher privacy mode is used, in which, according to the service provider, user information is only stored when video playback is started. If you start playing an embedded YouTube video, YouTube uses cookies to collect information about user activity. According to information provided by YouTube, the data is used, among other things, to compile video statistics, improve usability and prevent misuse. Regardless of whether the embedded video is played or not, a connection to Google's "DoubleClick" network is established each time the Jungheinrich website is accessed, resulting in further data processing over which Jungheinrich has no influence.

Users can obtain further information about how YouTube uses cookies in YouTube's data privacy notice at:https://www.youtube.com/about/policies/#community-guidelines

6. Transfer of data to third parties

Data is transferred to third parties only in accordance with legal requirements and the procedures specified in this data privacy notice. We provide user data to third parties only when necessary, for example to fulfil contractual obligations in accordance with Article 6(1)(b) GDPR or on the basis of our legitimate interests in accordance with Article 6(1)(f) GDPR, in order to ensure economical and efficient business operations.

Where we engage subcontractors to provide services, we take the necessary legal safeguards and appropriate technical and organisational measures to protect personal data in accordance with the applicable legal requirements.

7. Recipients outside the EU

Except for the data processing described in this data privacy notice, we do not transfer your data to recipients based outside the European Union or the European Economic Area.

8. Your rights

Overview

In addition to the right to withdraw consent where provided for by law, you have the following rights:

• the right to obtain information about the personal data we store in accordance with Article 15 GDPR;
• the right to correct incorrect or incomplete data in accordance with Article 16 GDPR;
• the right to request the deletion of personal data stored by us in accordance with Article 17 GDPR, unless statutory or contractual retention periods or other statutory obligations/rights regarding continued storage must be observed;
• the right to restrict the processing of your personal data in accordance with Article 18 GDPR;
• the right to data portability in accordance with Article 20 GDPR.

Right to withdraw consent to data use

If a user does not wish Jungheinrich Lift Truck SIA to use their data for internal purposes, the user has the right at any time, pursuant to Article 21(2)-(4) GDPR, to withdraw their consent to the use and processing of their data. You simply need to send an appropriate email to info@jungheinrich.lv.Jungheinrich Chat

You can be sure that your personal data is protected. We would like to offer you a convenient way to contact us using our Cognigy chat function. Please note the following information regarding the processing of your data:

It is not necessary to provide personal information to use the Jungheinrich digital assistant. We recommend that you do not provide this type of data.

By using our digital assistant, you agree to this privacy policy. The processing of your personal data within the Jungheinrich chat (digital assistant) is carried out on the basis of your consent in accordance with Article 6(1)(a) of the General Data Protection Regulation (GDPR).

All data collected in the chat will be deleted no later than after 30 days. Your data will be transferred to the service provider Cognigy, which provides the chat functionality. Cognigy is contractually obligated to protect your data in accordance with applicable privacy laws, and data processing is carried out exclusively within the European Union (EU). Address: Cognigy GmbH, Speditionstrasse 1, 40221 Düsseldorf, Germany.

Jungheinrich AG, Friedrich-Ebert-Damm 129, 22047 Hamburg, Germany, is responsible for the processing of your personal data in connection with the Jungheinrich chat function.

If you wish to contact our customer service department, you will be redirected to a human advisor in the digital assistant, or you can use the contact form.

You can withdraw your consent to use the chat at any time. All personal data associated with the use of the chat will then be deleted.

9. Jungheinrich Chat

You can be sure that your personal data is protected. We would like to offer you a convenient way to contact us using our Cognigy chat function. Please note the following information regarding the processing of your data:

It is not necessary to provide personal information to use the Jungheinrich digital assistant. We recommend that you do not provide this type of data.

By using our digital assistant, you agree to this privacy policy. The processing of your personal data within the Jungheinrich chat (digital assistant) is carried out on the basis of your consent in accordance with Article 6(1)(a) of the General Data Protection Regulation (GDPR).

All data collected in the chat will be deleted no later than after 30 days. Your data will be transferred to the service provider Cognigy, which provides the chat functionality. Cognigy is contractually obligated to protect your data in accordance with applicable privacy laws, and data processing is carried out exclusively within the European Union (EU). Address: Cognigy GmbH, Speditionstrasse 1, 40221 Düsseldorf, Germany.

Jungheinrich AG, Friedrich-Ebert-Damm 129, 22047 Hamburg, Germany, is responsible for the processing of your personal data in connection with the Jungheinrich chat function.

If you wish to contact our customer service department, you will be redirected to a human advisor in the digital assistant, or you can use the contact form.

You can withdraw your consent to use the chat at any time. All personal data associated with the use of the chat will then be deleted.

10. Data security

All data that you submit personally, including your payment information, is transmitted using the generally accepted and secure SSL (Secure Socket Layer) standard. SSL is a secure and proven standard that is also used, for example, for online banking services. A secure SSL connection can be recognised by the "s" after http (i.e.: ...) in the browser and by the padlock symbol in the lower part of the browser.

We use appropriate technical and organisational security measures to protect the personal data in our possession from various forms of manipulation, partial or complete loss, or unauthorised access by third parties. We continuously improve our company's security measures in line with technological developments.